How We Protect You
Here are key ways that we safeguard your information when you bank online:
When you sign up for online access, you have your own unique username and password to access your accounts. We don't and won't share your usernames and passwords with anyone and we strongly recommend you don't share them either.
When you perform online banking transactions, we will sometimes ask you additional questions to verify your identity.
If you're signed on to online banking and not using your account for several minutes, your session will automatically "time out." This reduces the risk of others accessing your information from your unattended computer.
The computer servers that run FPCU sites are protected by numerous firewalls to help prevent unauthorized access to our network, and we monitor these firewalls to prevent security breaches.
Our security team maintains and monitors our security systems to make sure that your accounts are safe and protected.
Additional services that enhance your security:
Secure Message Center
Get account-related questions answered securely and privately through online banking.
Enrolling in this free service reduces your paper trail and eliminates the risk that your statement will be lost or stolen through the mail.
Electronic Alerts and Notices
Sign up to have alerts and notices automatically delivered to your mobile phone or e-mail address to help flag suspicious activity in your accounts.
Online and Mobile Banking
Financial Partners will never request your PIN number, eBanking or Mobile password, full credit/debit card number or complete social security number in an email, text or web page.
You should never respond or reply to an e-mail, phone call, or text message that:
- Requires you to supply personal or account information.
- Threatens to close or suspend your account if you do not take immediate action and provide personal or account information.
- Solicits your participation in a survey where you are asked to enter personal or account information.
- States that your account has been compromised or that there has been third-party activity on your account and requests you to enter or confirm your personal or account information.
- States that there are unauthorized charges on your account and requests your personal or account information.
- Asks you to enter your User ID, password or account numbers, PIN or card expiration dates into an e-mail, non-secure webpage (HTTP) or text message.
- Asks you to confirm, verify, or refresh your account, credit card, or billing information.
Secure your computer
- Make sure your computer is equipped with comprehensive spyware and virus-protection software.
- Consider installing anti-key logging software, which can detect hidden keystroke logging malware and encrypt the keystrokes made on your computer keyboard
- Make sure your computer is equipped with a firewall, which prevents unauthorized users from gaining access to your computer or monitoring transfers of information to and from the computer
- Be sure to download and install any operating system and software updates (sometimes called patches or service packs) in a timely manner
- Make sure your browser software is up to date
- Consider using security software, such as Trusteer Rapport, which provides online fraud protection for Online Banking transactions
For more information, you can view an online brochure called You Have the Power to Stop Identity Theft, published by the federal bank, credit union and thrift regulatory agencies. (PDF requires Adobe Reader).
The Credit Union also offers low-cost Identity Care protection.
Report suspicious activity
- In your email: To report a suspicious email that uses Financial Partners’ name, or to verify whether an email from us is authentic, contact us at 800.950.7328.
- On your statement: To report fraudulent activity on your Financial Partners account, call 800.950.7328 or visit your nearest branch.
- Lost or stolen card: Call Financial Partners at 800.950.7328.
- Lost account information: Call 800.950.7328.